Question 1

What is the minimum order quantity (MOQ)?

Accepted Answer

MOQs vary by product and start from as low as 15 pcs for larger items such as shower sets, up to 200 pcs for small accessories like gloves. Tiered pricing applies above 10x the MOQ.

Question 2

Do you support OEM and ODM / private label?

Accepted Answer

Yes. We offer both ODM (customize our proven designs with your logo, packaging and colorways) and OEM (build to your specification). Tooling and certification can be arranged per contract.

Question 3

Which certifications do your products carry?

Accepted Answer

Production follows ISO 9001, and applicable products are tested to CE, RoHS and FCC standards. Pre-shipment inspection reports are available on request.

Question 4

What are your shipping terms?

Accepted Answer

We ship under EXW, FOB and DDP terms. Standard ocean freight, air freight and express courier are all supported. Orders above $500 enjoy free standard shipping.

Question 5

What payment methods do you accept?

Accepted Answer

For online checkout we support credit/debit card via Stripe, PayPal and T/T bank transfer. Bulk contracts typically use T/T with a deposit and balance against B/L copy.

Question 6

How long does production and delivery take?

Accepted Answer

Sampling takes 2–3 weeks, bulk production 3–5 weeks, and ocean transit 25–40 days depending on route. Air freight delivers in 3–5 days at a higher cost.

Question 7

Can I request samples before a bulk order?

Accepted Answer

Absolutely. Sample sets are available at a nominal cost, and sample fees are often credited against your first bulk order.

Question 8

What is your warranty and return policy?

Accepted Answer

Most products include a 12-month warranty against manufacturing defects. Claims are handled with photo/video evidence and replaced or credited on the next shipment.

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